Service Charter  
Key Result Areas
Capacity utilisation building
Prudent resource management leading to profitability
Strategic marketing partnership.
Improved service delivery.
 
PART ONE: CLIENT SERVICE CHARTER
OUR SERVICE


KOFC’s Standards to its Clients will be as follows:
Answer telephone calls within 3 rings. Respond to Telephone enquiries within one working day.
Respond to Customer Enquiries within 7 working days.
Process all payments within 14 days on receipt of supplier’s accurate invoices and any other supportive documents that may be required.
Process Customer Orders once payments are made. An official receipt must be obtained for all payment
Customers will be advised when to collect their order within two days after assessment of the job and relating it to our production schedule. Sometimes planned production workflow may be interrupted due to unforeseen circumstances. The client will be advised of such changes promptly

PART TWO: SERVICE CHARTER FOR KOFC STAFF
OUR COMMITMENT


KOFC recognizes its staff as its most valuable resource; therefore it will continue to motivate them through:

Providing Equal Opportunities to both male and female staff.
Training and retraining.
Imparting Knowledge and Technology for best working practices.
Improving Terms and conditions of service on continuous basis.
Appraising and conducting regular review of performance
Maintaining conducive work environment.
PART THREE: FEEDBACK/COMPLAINTS

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ISO 9001:2000