KOFC’s Standards to its Clients will be as follows:
- Answer telephone calls within 3 rings. Respond to Telephone enquiries within one working day.
- Respond to Customer Enquiries within 7 working days.
Process all payments within 14 days on receipt of supplier’s accurate invoices and any other supportive documents that may be required.
- Process Customer Orders once payments are made. An official receipt must be obtained for all payment
- Customers will be advised when to collect their order within two days after assessment of the job and relating it to our production schedule.
- Sometimes planned production workflow may be interrupted due to unforeseen circumstances. The client will be advised of such changes promptly
KOFC recognizes its staff as its most valuable resource; therefore, it will continue to motivate them through:
- Providing Equal Opportunities to both male and female staff.
Training and retraining.
- Imparting Knowledge and Technology for best working practices.
- Improving Terms and conditions of service on continuous basis.
- Appraising and conducting regular review of performance.
- Maintaining conducive work environment.
